Common questions about courses, guides, and stacks. If yours isn't here, email jake@1116.info or book a call.
Yes — full refund up to 7 days before the class date. Within 7 days, we offer a credit toward a future cohort or a different 1116 product. After the class begins, no refunds, but we'll work with you if there's a serious issue.
Yes — full refund within 14 days of purchase if you haven't completed more than the first module. After that, the content is in your hands and we don't roll back access.
Stacks are one-time licenses to documentation + configuration we use in production. Because the content is delivered immediately on purchase, refunds are case-by-case — email jake@1116.info if there's a fit issue and we'll figure it out.
Real-time, interactive sessions with Jake — not pre-recorded video. Remote = 4 hours over Zoom; In-person = 8 hours at our location with a project we ship together; Custom = tailored engagement (multi-day, on-site at your office, team training).
Markdown-based modules you read at your own pace inside app.1116.info. Each guide has 6-7 modules plus state-specific breakdowns. The In-person tier includes a 90-minute live walk-through with Jake to apply the playbook to your specific situation.
Annotated configuration of the tools 1116 actually runs in production — env vars, deploy steps, gotchas, scaling guidance, cost data. Each stack ships with its installation playbook plus the reasons we picked each tool over alternatives.
Yes. Course modules and guide playbooks are evergreen — when we update content (e.g., a state changes its filing requirements), enrolled customers get the update for free. Stacks similarly get configuration refreshes when the underlying tools change.
No. The course is named "Walk in skeptical. Walk out shipping." for a reason — it's designed for people who've never used Claude/Cursor/Render before. We provide a setup checklist a week before; basic comfort with a Mac/PC and a text editor is enough.
No. The guides are written for founders and operators, not lawyers. Where state-specific legal nuance matters (e.g., 501c3 Form 1023 narrative) we tell you when to engage a nonprofit attorney — but the playbook itself is procedural.
Yes — stacks are aimed at engineers and technical founders. If you can ship a Render service from a GitHub repo and read environment variables, you'll be fine. The playbooks fill in the gaps but aren't beginner-aimed.
Sign in at app.1116.info/login. Course materials, guide modules, and stack documentation all live behind the same portal. Magic-link sign-in — no password to remember.
Yes. Sign in from any device with the email you purchased with. Sessions persist for 30 days; magic-link re-auth is one click.
Yes — Stripe sends a receipt email immediately after purchase. For team purchases or invoiced billing, email jake@1116.info before checkout and we'll route through Stripe Quote instead.
Email jake@1116.info or book a 15-minute call. Replies usually within a business day.